Common Recruitment Process for Recruitment of Clerks in Participating Banks (for vacancies of 2025-26)

The online examination (Preliminary and Main) for the upcoming Common Recruitment Process (CRP Clerks XV) for Recruitment and Selection of Personnel for Clerical cadre Posts in the Participating Banks will be conducted by the Institute of Banking Personnel Selection (IBPS) as per the tentative schedule provided below.

Introduction

• Applications are invited from eligible and interested candidates aspiring to join as a Customer Service Associate in any of the Participating Public Sector Banks listed at (A) for the Common Recruitment Process (CRP CSA -XV) for vacancies of 2026-27.
• The candidates are required to register for the Common Recruitment Process. The examination will be two tier i.e. the online examination will be held in two phases, Online Preliminary and Online Main. Candidates who qualify in Online Preliminary Examination and shortlisted will have to appear for Online Main Examination.
• Depending on the actual vacancies to be filled in during the financial year 2026-27 based on the business needs of the Participating Banks and as reported to IBPS, candidates shortlisted will be provisionally allotted to one of the Participating Banks based on merit-cum-preference keeping in view the spirit of Govt. Guidelines on reservation policy, administrative exigencies, etc.

• The validity of CRP CSA-XV will automatically expire on the day which is one year after the date of Provisional Allotment or until a fresh provisional allotment is made, whichever is earlier, with or without any notice
• Indicative State wise and Category wise vacancies of each of the Participating Banks are given vide Annexure-I. Recruitment in Participating Banks is a dynamic process which depends upon restriction imposed, business volume, business growth, health of the banks, branch expansion, internal and external factors, structural changes etc.
• Vacancies mentioned here are indicative and anticipated as communicated by the Participating Banks. However, Provisional allotment will be made based on the actual vacancies reported by the Participating Banks.

• This system of Common Recruitment Process- Online Preliminary & Online Main Examination and provisional allotment for recruitment of Customer Service Associates (Clerical cadre posts) in Participating Banks has the approval of the appropriate authorities.

• IBPS, an autonomous body, has received a mandate from the banks mentioned at (A) below, to conduct the recruitment process as mentioned above, once a year. IBPS will make arrangements for conducting Online Preliminary Examination, declare result of Online Preliminary Examination and inform the shortlisted candidates about the Online Main Examination.
• Prospective candidates will have to apply online on authorised IBPS website www.ibps.in after carefully reading the notification regarding the process of examinations and provisional allotment, eligibility criteria, online registration processes, payment of prescribed application fee/ intimation charges, pattern of examination, issuance of call letters etc. and ensure that they fulfil the stipulated criteria and follow the prescribed processes.
• Candidates are advised to regularly visit the authorised IBPS website www.ibps.in for details and updates.

Important Information Summary

Field	Particulars
Position	Common Recruitment Process for Recruitment of Clerks
Salary	Rs. 24,050 to Rs. 64,480
Min Education Qualification	Graduation – Any field
Age Limit	Minimum: 20 years Maximum: 28 years
Date of Notification	01 August 2025
Date of Examination	Preliminary – 4th and 5th October 2025 Mains – 29th November 2025
Vacancies	10,696
Split of the vacancies	Please refer table below (Link)
Structure of the Examination	1) Preliminary Examination – 3 papers 2) Mains Examination – 4 papers
Application mode	Online
Exam mode	Online
Official Website	www.ibps.in.
Organization conducting the exam	IBPS (Institute of Banking Personnel Selection)

Important Dates

Field	Date
Notification Date	01 August 2025
Registration Date starts on	01 August 2025
Last Date for Fee payment	21 August 2025
Last date of Final application submission	21 August 2025
Examination dates	Preliminary – 4th and 5th October 2025 Mains – 29th November 2025
Results Date	Preliminary – October / November 2025 Mains – December, 2025

Structure of Examination

The structure of the Examinations which will be conducted online are as follows:

Preliminary Examination (Objective Test)

Sr. No.	Name of Tests	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	English Language	English	30	30	20 minutes
2	Numerical Ability	*	35	35	20 minutes
3	Reasoning Ability	*	35	35	20 minutes
	Total		100	100	60 minutes

Candidates have to qualify in each of the three tests by securing cut-off marks to be decided by IBPS. Adequate number of candidates in each category as decided by IBPS depending upon requirements will be shortlisted for Online Main examination.

Mains Examination (Objective Test)

Sr. No.	Name of Tests (NOT BY SEQUENCE)	Medium of Examination	No. of Questions	Maximum Marks	Time allotted for each test (Separately timed)
1	General/ Financial Awareness	*	40	50	35 minutes
2	General English	English	40	40	35 minutes
3	Reasoning Ability & Computer Aptitude	*	40	60	35 minutes
4	Quantitative Aptitude	*	35	50	30 minutes
	Total		155	200	120 minutes

List of Version of tests (Medium of examination) for CRP CSA XV according to State/ UT Applied for

Sr. No.	Name of State/ UT	Version of tests (Medium of examination)
1	Andaman & Nicobar	English and Hindi
2	Andhra Pradesh	English, Hindi and Telugu
3	Arunachal Pradesh	English and Hindi
4	Assam	English, Hindi and Assamese
5	Bihar	English and Hindi
6	Chandigarh	English & Hindi
7	Chhattisgarh	English and Hindi
8	Dadra & Nagar Haveli and Daman & Diu	English, Hindi, Gujarati, Marathi and Konkani
9	Delhi (NCT)	English and Hindi
10	Goa	English, Hindi and Konkani
11	Gujarat	English, Hindi and Gujarati
12	Haryana	English and Hindi
13	Himachal Pradesh	English and Hindi
14	Jammu & Kashmir	English, Hindi and Urdu
15	Jharkhand	English and Hindi
16	Karnataka	English, Hindi, Kannada and Konkani
17	Kerala	English, Hindi and Malayalam
18	Ladakh	English and Hindi
19	Lakshadweep	English, Hindi and Malayalam
20	Madhya Pradesh	English and Hindi
21	Maharashtra	English, Hindi, Marathi and Konkani
22	Manipur	English, Hindi and Manipuri
23	Meghalaya	English and Hindi
24	Mizoram	English and Hindi
25	Nagaland	English and Hindi
26	Odisha	English, Hindi and Odia
27	Puducherry	English, Hindi, Tamil, Telugu and Malayalam
28	Punjab	English, Hindi and Punjabi
29	Rajasthan	English and Hindi
30	Sikkim	English and Hindi
31	Tamil Nadu	English, Hindi and Tamil
32	Telangana	English, Hindi, Telugu and Urdu
33	Tripura	English, Hindi and Bengali
34	Uttar Pradesh	English, Hindi and Urdu
35	Uttarkhand	English and Hindi
36	West Bengal	English, Hindi and Bengali

In the Online Application, candidates will be provided the option to indicate the Version of Tests (Medium of Examination) as applicable above. Candidates should be careful in exercising this option of indicating the Medium of Examination.

Cut-off Score (Online Main examination)

Each candidate will be required to obtain a minimum score in each test of Online Main Examination and also a minimum total score to be considered for further process.

Depending on number of the State/ UT wise vacancies available, cut-offs will be decided and candidates will be considered for provisional allotment. Prior to the completion of provisional allotment process scores obtained in the Online Main Examination will not be shared with the candidates.

Decision of IBPS in shortlisting and provisional allotment shall be final.

Application Fees & Intimation Charges

Application Fees/ Intimation Charges [Online payment from 01.08.2025 to 21.08.2025, both dates inclusive] shall be as follows:

• Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/DESM candidates.
• Rs. 850 /- (inclusive of GST) for all others

Bank Transaction charges for Online Payment of application fees/ intimation charges will have to be borne by the candidate

Eligibility Criteria

Candidates, intending to apply for CRP CSA-XV are advised to read the detailed notification carefully and ensure that they fulfil the minimum eligibility criteria specified by IBPS in the notification on the stipulated dates before registering online.

Candidates may please note that the eligibility criteria specified is the basic criteria for appointment to the aforesaid posts in the Participating Banks. However merely applying for, qualifying in the CRP and getting provisionally allotted in one of the Participating Banks does not imply that a candidate will necessarily be eligible for employment in any of the Participating Banks.

It is expressly clarified that the ultimate authority for recruitment is the Participating Bank itself. The Participating Bank concerned may, in its sole discretion, reject the candidature of anyone provisionally allotted to it through the CRP.

Please note that the eligibility criteria specified herein is the basic criteria for applying for the post. Candidates must necessarily produce the relevant documents in original and a photocopy in support of their identity and eligibility -pertaining to category, nationality, age, educational qualifications etc. as indicated in the online application form at the time of joining and any subsequent stage of the recruitment process as required by IBPS/ Participating Banks. Please note that no change of category and other eligibility criteria will be permitted after registration of the online application and expiry of ‘Edit Window’ for candidates to Modify/ Correct Application Form. Candidates are advised to take note of the fields which cannot be edited during ‘Edit Window’. Hence, Candidates are advised to fill in the online application form with utmost care. The result will be processed considering the category and other details which have been indicated in the final/Modified/Corrected online application, subject to guidelines of the Government of India in this regard. Merely applying for CRP/ appearing for and being shortlisted in the online examination (Preliminary and Main) and/or in subsequent processes does not imply that a candidate will necessarily be offered employment in any of the Participating Banks. No request for considering the candidature under any category other than the one in which one has applied will be entertained.

I. Nationality/ Citizenship:

A candidate must be either –

(i) a Citizen of India or

(ii) a subject of Nepal or

(iii) a subject of Bhutan or

(iv) a Tibetan Refugee who came over to India before 1st January 1962 with the intention of permanently settling in India or

(v) a person of Indian origin who has migrated from:
Pakistan, Burma, Sri Lanka, East African countries of Kenya, Uganda, the United Republic of Tanzania (formerly Tanganyika and Zanzibar), Zambia, Malawi, Zaire, Ethiopia and Vietnam with the intention of permanently settling in India,
provided that a candidate belonging to categories (ii), (iii), (iv) & (v) above shall be a person in whose favour a certificate of eligibility has been issued by the Government of India.

II. Age (As on 01.08.2025):

Minimum: 20 years

Maximum: 28 years

i.e. A candidate must have been born not earlier than 02.08.1997 and not later than 01.08.2005 (both dates inclusive)

Relaxation of Upper age limit

Sr. No.	Category	Age Relaxation
1	Scheduled Caste/Scheduled Tribe	5 years
2	Other Backward Classes (Non-Creamy Layer)	3 years
3	Persons With Benchmark Disabilities as defined under “The Rights of Persons with Disabilities Act, 2016”	10 years
4	Ex-Servicemen (ESM) / Disabled Ex Servicemen (DESM)	actual period of service rendered in the defence forces + 3 years (8 years for Disabled Ex-Servicemen belonging to SC/ST) subject to a maximum age limit of 50 years
5	Widows, divorced women and women legally separated from their husbands who have not remarried	Age concession upto the age of 35 years for General/EWS, 38 years for OBC and 40 years for SC/ST candidates

Educational Qualifications (As on 21.08.2025):

A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the Central Government.

The candidate must possess valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he / she registers and indicate the percentage of marks obtained in Graduation while registering online.

Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/ should have studied Computer / Information Technology as one of the subjects in the High School/College/Institute.

Ex-Servicemen who do not possess the above civil examination qualifications should be matriculate Ex-Servicemen who have obtained the Army Special Certificate of Education or corresponding certificate in the Navy or Air Force after having completed not less than 15 years of service in the Armed Forces of the Union as on 21.08.2025. Such certificates should be dated on or before 21.08.2025.

Examination Centres

(i) The examination will be conducted online in venues across many centres in India. The tentative list of Examination centres for the Online Preliminary exams and those for Online Main exams is available in Annexure II.

(ii) No request for change of centre for Examination shall be entertained.

(iii) IBPS, however, reserves the right to cancel any of the Examination Centres and/ or add some other Centres, at its discretion, depending upon the response, administrative feasibility, etc.

(iv) IBPS also reserves the right to allot the candidate to any centre other than the one he/she has opted for and a candidate may be allocated a centre of exam outside the State/UT for which vacancies he/she is applying.

(v) Candidate will appear for the examination at an Examination Centre at his/her own risk and expenses and IBPS will not be responsible for any injury or losses etc. of any nature. (vi) Any unruly behaviour/misbehaviour in the examination hall may result in cancellation of candidature/ disqualification from this exam and also from the future exams conducted by IBPS.

Call Letters

The Centre, venue address, date and time for both Online Preliminary and Main examinations shall be intimated in the respective Call Letter.

An eligible candidate should download his/her call letter from the authorised IBPS website http://www.ibps.in by entering his/ her details i.e. Registration Number and Password/Date of Birth. No hard copy of the call letter/ Information Handout etc. will be sent by post/ courier.

The candidates who have opted for the services of a scribe in the online application form will be required to fill in the details of the scribe at the time of downloading examination call letter.

The scribe declaration form containing the filled in details has to be downloaded (separately) along with the call letter. The candidate will be required to bring the call letter as well as the filled in scribe declaration form at the time of examination along with other requisite documents.

Intimations will be sent by email and/ SMS to the email ID and mobile number registered in the online application form for CRP CSA-XV. IBPS/ Participating Banks will not take responsibility for late receipt / non-receipt of any communication e-mailed/ sent via SMS to the candidate due to change in the mobile number, email address, technical fault or otherwise beyond the control of IBPS/ Participating Banks.

Candidates are hence advised to regularly visit the official IBPS website http://www.ibps.in for details, updates and any information which may be posted for further guidance as well as to check their registered e-mail account from time to time during the recruitment process.

Participating Banks

Bank of Baroda	Canara Bank	Indian Overseas Bank	UCO Bank
Bank of India	Central Bank of India	Punjab National Bank	Union Bank of India
Bank of Maharashtra	Indian Bank	Punjab & Sind Bank

Since recruitment in clerical cadre in Public Sector Banks is done on State/UT-wise basis, candidates can apply for vacancies in any one State/ UT only. Consequently, a candidate would be required to appear for Online Examination in any one of the centres in that particular State/UT.

However, depending upon the response, administrative feasibility etc. candidates may be allotted to a centre of examination outside the chosen State/UT for which vacancies he/she is applying. Please note this reallocation is only for the conduct of examination and the candidate will be considered for vacancies in the State/UT applied for, as aforesaid.

Economically Weaker Section (EWS)

1. Persons who are not covered under the existing scheme of reservations to the Scheduled Castes, the Schedule Tribes and the Other Backward Classes and whose family has gross annual income below Rs.8.00 lakh (Rupees eight lakh only) are to be identified as EWSs for benefit of reservation.

The income shall include income from all sources i.e. salary, agriculture, business, profession etc. and it will be income for the financial year prior to the year of application. Also persons whose family owns or possesses any of the following assets shall be excluded from being identified as EWSs, irrespective of the family income:

i.) 5 acres of Agricultural Land and above;

ii.) Residential flat of 1000 sq. ft. and above;

iii.) Residential plot of 100 sq. yards and above in notified municipalities;

iv.) Residential plot of 200 sq. yards and above in areas other than the notified municipalities.

2. The property held by a “Family” in different locations or different places / cities would be clubbed while applying the land or property holding test to determine EWS status.

3. The benefit of reservation under EWS can be availed upon production of an Income and Asset Certificate issued by a Competent Authority. The Income and Asset Certificate issued by any one of the Authorities as notified by the Government of India in the prescribed format shall only be accepted as proof of candidate’s claim as belonging to EWS.

The candidates shortlisted for document verification shall be required to bring the requisite certificate as specified by the Government of India at the time of appearing for the process of document verification.

4. The term “Family” for this purpose will include the person who seeks benefit of reservation, his/her parents and siblings below the age of 18 years as also his/her spouse and children below the age of 18 years.

5. The instructions issued by the Government of India in this regard from time to time shall be adhered to.

Disclaimer: EWS Vacancies are tentative and subject to further directives of Government of India and outcome of any litigation.

Note: These guidelines are subject to change in terms of GOI guidelines/ clarifications, if any, from time to time.

Credit History:

(i) The candidate applying shall ensure that, they maintain a healthy Credit history at the time of joining the Participating Banks. The minimum credit score will be as per the policy of Participating Banks, amended from time to time.

(ii) Those candidates whose status with CIBIL or other similar agencies has not been updated before the date of joining, have to either get the status updated or produce the NOCs from lender to the effect that there is no outstanding with respect to the accounts adversely reflected in the report, failing which the letter of offer may be withdrawn / cancelled. The final discretion in this regard remains with the allotted Bank.

Penalty for Wrong Answers (Applicable to both – Online Preliminary and Online Main Examination)

There will be penalty for wrong answers marked in the Objective Tests. For each question for which a wrong answer has been given by the candidate one fourth or 0.25 of the marks assigned to that question will be deducted as penalty to arrive at corrected score. If a question is left blank, i.e. no answer is marked by the candidate, there will be no penalty for that question.

Scores obtained in the Online Examination

• The corrected scores obtained by each of the candidates in different sessions (if held) will be normalized using equi-percentile method.
• Scores up to two decimal points shall be taken for the purpose of calculations

List of Documents to be produced at the time of joining/document verification (as applicable)

The following documents in original and self-attested photocopies in support of the candidate’s eligibility and identity arranged in seriatim are to be invariably submitted at the time of joining/document verification. Non submission of requisite documents by the candidate at the time of joining/document verification will debar his/her candidature.

1. Valid system generated printout of the online application form registered for CRP CSA-XV.
2. Proof of Date of Birth (Birth Certificate issued by the Competent Authorities or SSLC/ Std. X Certificate with DOB)
3. Photo Identify Proof as indicated in Point L (i) of the notification.
4. Mark-sheets & certificates for Graduation or equivalent qualification etc. Proper document from Board / University for having declared the result on or before 21.08.2025 has to be submitted.
5. Caste Certificate issued by the competent authority in the prescribed format as stipulated by Government of India in the case of SC / ST / OBC category candidates.
   Candidates belonging to OBC category but coming under creamy layer and/ or if their caste does not find place in the Central List are not entitled to OBC reservation. They should indicate their category as General in the online application form.
6. Income and Asset Certificate issued by any one of the Authorities as notified by the Government of India in the prescribed format in the case of EWS category candidates.
7. Disability certificate in the prescribed format issued by the District Medical Board in case of Persons with Benchmark Disability category.
8. Certificate in case of persons with specified disability covered under the definition of Section 2 (s) of the RPwD Act, 2016 but not covered under the definition of Section 2 (r) of the said Act, i.e. persons having less than 40 % disability and having difficulty in writing, to the effect that person concerned has limitation to write and that scribe is essential to write examination on his/her behalf from competent medical authority of a Government healthcare institution as per proforma attached as Appendix I.
9. Ex-Servicemen candidates:
   • Candidates who are released/ retired from Armed Forces are required to submit a certificate as per Proforma A. Such Ex-servicemen candidates have to produce a copy of the discharge Certificate / pension payment order and documentary proof of rank last / presently held (substantive as well as acting) at the time of joining.
   • Candidates who are still in the Armed Forces and desirous of applying under ExServicemen category should submit Proforma B from the Competent Authority showing his/her date of completion of specific period of engagement (SPE) along with the declaration in Proforma C. Such candidates whose SPE is completed on or before 20.08.2026 are eligible to apply. Such candidates have to submit a release letter and a self-declaration form that he/ she is entitled to benefits admissible to Ex-Servicemen as per Govt. of India rules.
   • Those candidates who have completed their initial period of assignment and who are on extended assignment are required to submit the certificate as per Proforma D.
   • Dependents of Servicemen killed in action or those who have been severely disabled have to produce satisfactory documentary proof showing that they are Dependents of Servicemen killed in action or severely disabled and an affidavit stating that the relaxation is availed by one dependent of Ex-Servicemen or not availed by any Dependent of Servicemen killed in action or severely disabled.
10. Candidates serving in Government / Quasi Govt. offices/ Public Sector Undertakings (including Nationalised Banks and Financial Institutions) are required to produce a “No Objection Certificate” in original from their employer at the time of joining/ document verification, in the absence of which their candidature will not be considered and travelling expenses, if any, otherwise admissible, will not be paid.
11. Persons eligible for age relaxation under B. II (5) must produce the Death certificate of husband/ documents in support of Divorce or judicial separation and an affidavit/ declaration that they are not remarried.
12. Experience certificates, if any
13. Persons falling in categories (ii), (iii), (iv) and (v) of Point B (I) should produce a certificate of eligibility issued by the Govt. of India.
14. Any other relevant documents in support of eligibility.

Identity Verification

Documents to be produced

In the examination hall, the call letter along with a photocopy of the candidate’s currently valid photo identity (bearing exactly the same name as it appears on the call letter) such as PAN Card/ Passport/ Permanent Driving License/ Voter’s Card with photograph/ Bank Passbook with photograph/ Photo identity proof issued by a Gazetted Officer or People’s Representative on official letterhead / Identity Card issued by a recognised college or university/ Aadhaar/ E-Aadhaar card with a photograph/ Employee ID/Bar Council Identity card with photograph should be submitted to the invigilator for verification. The candidate’s identity will be verified with respect to his/her details on the call letter, in the Attendance List and requisite documents submitted. If identity of the candidate is in doubt the candidate may not be allowed to appear for the Examination.

• Ration Card and Learner’s Driving License will not be accepted as valid id proof for this process.
• In case of candidates who have changed their name, they will be allowed only if they produce original Gazette notification / their original marriage certificate / affidavit in original.
• Signature in CAPITAL LETTERS will not be accepted.

Biometric Verification:

• At different stages of the selection process: Photograph and Biometric data (Right thumb impression or otherwise) may be captured/ verified. The photo captured will be matched with the photo uploaded by the candidate in the application. Candidate must NOT change his/her appearance from the photo uploaded in the application. Refusal to participate in the process of Biometric Thumb Impression capture/verification on any occasion may lead to cancellation of candidature.
• With regards to the biometric data capture, please note the following:

a) If fingers are coated (stamped ink/mehndi/coloured..etc.), ensure to thoroughly wash them so that coating is completely removed before the exam day.

b) If fingers are dirty or dusty, ensure to wash them and dry them before the finger print (biometric) is captured.

c) Ensure fingers of both hands are dry. If fingers are moist, wipe each finger to dry them.

d) If the primary finger (Right thumb) to be captured is injured/damaged, immediately notify the concerned authority in the test centre. In such cases impression of other fingers, toes etc. may be captured.

• Decision of the Biometric verification authority with regard to its status (matched or mismatched) shall be final and binding upon the candidates.
• The candidates are advised to possess/acquire valid Aadhaar card for the CRP process. IBPS/ Participating Banks would also conduct online Aadhaar verification of the candidate/ scribe at different stages of the selection process.

Instruction for Candidates at the exam venue:

Call letter for Preliminary Exam:

• Call letter of Online Preliminary Exam will not be collected at the examination venue. However, it will be duly authenticated/ Stamped by the exam venue staff. Candidate will need to retain the call letter (along with authenticated/ stamped copy of the ID proof) safely.
• However, scribe form (wherever applicable) will be collected during the Online Preliminary Exam.
• Candidates need to bring one additional photograph (same as pasted by the candidate on call letter) along-with the call letter and other requisite documents as per information provided in the “information handout” and call letter.
• Candidates reporting without photograph pasted on the call letter or without one additional photograph (same as pasted on call letter) will not be allowed to appear for the exam.(It is advisable that candidate retains about 8 copies of the same photograph which is uploaded at the time of Application as these would be needed for further stages of this selection process).

At the time of Main Exam:

• Candidates must bring duly authenticated Online Preliminary Exam call letter (with authenticated copy of ID proof) as well as Main Exam call letter. These documents along-with other requisite documents need to be submitted during the Main Exam.
• Candidates need to bring the call letter and other requisite documents as per information provided in the “information handout” and call letter.
• Candidates who do not bring the authenticated/ stamped call letter of online preliminary examination and authenticated/ stamped photocopy of ID proof at the time of main examination will not be allowed to appear for the examination.
• Rough sheets kept at each candidate desk will be used by the candidates. After the end of examination, candidates need to submit the rough sheets before leaving, as instructed at the venue.
• On completion of a shift, the candidates are advised to move out in an orderly manner without crowding as instructed by the venue staff.(Some more instructions related to exam may be added or modified depending on the situation during the scheduled date of exam).

How to apply

Candidates can apply online only and no other mode of application will be accepted.

Application Fees/ Intimation Charges [Online payment from 01.08.2025 to 21.08.2025, both dates inclusive] shall be as follows:

• Rs. 175/- (inclusive of GST) for SC/ST/PwBD/ESM/ DESM candidates.
• Rs. 850 /- (inclusive of GST) for all others

Bank Transaction charges for Online Payment of application fees/ intimation charges will have to be borne by the candidate

Pre-Requisites for Applying Online:

Procedure for applying online

(1) Candidates are first required to go to the official IBPS website http://www.ibps.in and click on the Home Page to open the link “CRP CSA” and then click on the option “CLICK HERE TO APPLY ONLINE FOR CRP- Customer Service Associates (CRP-CSA-XV)” to open the Online Application Form.

(2) Candidates will have to click on “CLICK HERE FOR NEW REGISTRATION” to register their application by entering their basic information in the online application form. After that a provisional registration number and password will be generated by the system and displayed on the screen. Candidate should note down the Provisional registration number and password. An Email & SMS indicating the Provisional Registration number and Password will also be sent. They can reopen the saved data using Provisional registration number and password and edit the particulars, if needed.

(3) Candidates are required to upload their

– Photograph

– Signature

– Left Thumb Impression

– A hand written declaration

– Certificate as mentioned in Clause K (ix) – (if applicable)

– SSC/ SSLC/ 10th Standard or Equivalent Certificate

– Candidates will also be required to capture and upload their photograph through webcam or mobile phone during registration process.

as per the specifications given in the Guidelines for Scanning and Upload of documents (Annexure IV).

(4) Candidates are advised to carefully fill in the online application themselves as no change in any of the data filled in the online application form will be possible/ entertained. Prior to submission of the online application form candidates are advised to use the “SAVE AND NEXT” facility to verify the details in the online application form and modify the same if required.

No change is permitted after clicking on COMPLETE REGISTRATION Button. Visually Impaired candidates are responsible for carefully verifying/ getting the details filled in, in the online application form properly verified and ensuring that the same are correct prior to submission as no change is possible after submission

(5) The candidate should indicate in the online application form the state to which he/she opts for provisional allotment on selection. The option once exercised will be irrevocable.

(6) Digi Locker has been integrated with the online application form. The candidate may provide access to issued credentials/documents (Aadhaar, Educational Qualification Documents etc.) and information (Name, Date of Birth, Gender etc.) through Digi Locker on voluntary basis.

Mode of Payment

Candidates can make the payment of requisite fees/ intimation charges through the ONLINE mode only. Candidates must keep the necessary details/documents ready to make Online Payment of the requisite application fee/ intimation charges.

Payment of fees/ intimation charges via ONLINE MODE

(i) Candidates should carefully fill in the details in the Online Application form at the appropriate places very carefully and click on the “COMPLETE REGISTRATION” button at the end of the Online Application format. Before pressing the “COMPLETE REGISTRATION” button, candidates are advised to verify every field filled in the application form.

The name of the candidate or his /her father/husband etc. should be spelt correctly in the application form as it appears in the certificates/mark sheets. Any change/alteration found may disqualify the candidature.

In case the candidate is unable to fill in the application form in one go, he/ she can save the data already entered. When the data is saved, a provisional registration number and password will be generated by the system and displayed on the screen. Candidate should note down the Provisional registration number and password.

An Email & SMS indicating the Provisional Registration number and Password will also be sent. They can reopen the saved data using Provisional registration number and password and edit the particulars, if needed. Once the application form is filled in completely, candidate should submit the data.

(ii) The online application form is integrated with the payment gateway and the payment process can be completed by following the instructions.

(iii) The payment can be made by using Debit Cards (RuPay/Visa/MasterCard/Maestro), Credit Cards, Internet Banking, IMPS, Cash Cards/ Mobile Wallets/ UPI by providing information as asked on the screen.

(iv) After Final Submit, an additional page of the online application form is displayed wherein candidates may follow the instructions and fill in the requisite details.

(v) If the online transaction has not been successfully completed then candidates are advised to login again with their provisional registration number and password and pay the Application Fees/ Intimation Charges online.

(vi) On successful completion of the transaction, an e-receipt will be generated.

(vii) Candidates are required to take a printout of the e-receipt and online application form. Please note that if the same cannot be generated then online transaction may not have been successful.

After completing the procedure of applying online including payment of fees / intimation charges, the candidate should take a printout of the system generated online application form, ensure the particulars filled in are accurate and retain it along with Registration Number and Password for future reference. They should not send this printout to the IBPS/ Banks.

An email/ SMS intimation with the Registration Number and Password generated on successful registration of the application will be sent to the candidate’s email ID/ Mobile Number specified in the online application form as a system generated acknowledgement. If candidates do not receive  the email and SMS intimations at the email ID/ Mobile number specified by them, they may consider that their online application has not been successfully registered.

An online application which is incomplete in any respect such as without proper passport size photograph, signature, left thumb impression, hand written declaration and certificate as mentioned in Clause J (viii) – if applicable, uploaded in the online application form/ unsuccessful fee/intimation charges payment will not be considered as valid.

Candidates are advised in their own interest to apply online much before the closing date and not to wait till the last date for depositing the fee / intimation charges to avoid the possibility of disconnection/ inability/ failure to log on to the authorised IBPS website http://www.ibps.in on account of heavy load on internet/website jam.

IBPS does not assume any responsibility for the candidates not being able to submit their online application forms within the last date on account of the aforesaid reasons or for any other reason beyond the control of the IBPS.

Please note that the above procedure is the only valid procedure for applying. No other mode of application or incomplete steps would be accepted and such applications would be rejected.

Any information submitted by an applicant in his/ her online application form shall be binding on the candidate personally and he/she shall be liable for prosecution/ civil consequences in case the information/ details furnished by him/ her are found to be false at a later stage.

Items not allowed inside the examination centre

Following items are NOT allowed inside the examination centre:-

a) Any stationery item like textual material (printed or written), bits of papers, Geometry/Pencil Box, Plastic Pouch, Calculator, Scale, Writing Pad, Pen Drives, Log Table, Electronic Pen/Scanner etc.

b) Any communication device like Mobile phone, Bluetooth, Earphones, Microphone, Pager, Health Band etc. –

c) Other items like Goggles, Handbags, Hair-pin, Hair-band, Belt, Cap, etc.

d) All ornament like Ring, Earrings, Nose-pin, Chain/Necklace, Pendants, Badge, brooch etc. should be thoroughly checked.

e) Any watch/Wrist Watch, Camera, devices with screen freeze or storage facilities etc.

f) Any metallic item.

g) Any eatable item opened or packed, water bottle etc.

h) Any other item which could be used for unfair means for hiding communication devices like camera, blue tooth devices etc.

Any infringement of these instructions shall entail cancellation of candidature and disciplinary action including ban from future examinations and police complaints.

Candidates are advised in their own interest not to bring any of the banned items to the venue of the examination, as arrangement for their safekeeping cannot be assured. IBPS or any agency engaged with conduct of the online examination shall not take any responsibility for loss of any of the items. Responsibility of safekeeping of the same shall rest with the candidates at cost or no cost.

ANNEXURE II:

Examination Centres – Preliminary and Main Examination(Tentative List)

State Code	State /UT / NCR	Preliminary Examination Centre	Main Examination Center
11	Andaman & Nicobar	Port Blair	Port Blair
12	Andhra Pradesh	Ananthapur, Eluru, Guntur/ Vijaywada , Kadapa, Kakinada, Kurnool, Nellore, Ongole, Rajahmundry, Srikakulam, Tirupati, Vishakhapatnam, Vizianagaram	Guntur/ Vijaywada, Kurnool, Vishakhapatnam, Vizianagaram
13	Arunachal Pradesh	Naharlagun, Papumpare	Naharlagun
14	Assam	Dibrugarh, Guwahati, Jorhat, Silchar, Tezpur	Dibrugarh, Guwahati, Jorhat, Silchar
15	Bihar	Arrah, Bhagalpur, Darbhanga, Gaya, Muzaffarpur, Patna, Purnea, Samastipur	Arrah, Bhagalpur, Darbhanga, Gaya, Muzaffarpur, Patna, Purnea, Samastipur
16	Chandigarh	Chandigarh/Mohali	Chandigarh/Mohali
17	Chhattisgarh	Bhilai Nagar, Bilaspur, Durg, Raipur	Bhilai Nagar, Raipur, Bilaspur
18	Dadra & Nagar Haveli and Daman & Diu	Surat, Jamnagar	Surat
19	Delhi	Delhi/New Delhi/Delhi NCR, Faridabad, Ghaziabad	Delhi/New Delhi/Delhi NCR, Faridabad, Ghaziabad
20	Goa	Panaji	Panaji
21	Gujarat	Ahmedabad/Gandhinagar, Anand, Bhavnagar, Jamnagar, Mehsana, Rajkot, Surat/ Barodoli/, Vadodara	Ahmedabad/Gandhinagar, Vadodara, Rajkot, Surat/ Bardoli
22	Haryana	Ambala, Faridabad, Hisar, Gurugram, Kurukshetra	Ambala, Faridabad, Hisar, Gurugram, Kurukshetra
23	Himachal Pradesh	Baddi, Bilaspur, Hamirpur, Mandi, Kangra, Kullu, Shimla, Solan, Una	Baddi, Bilaspur, Hamirpur, Mandi, Shimla, Solan, Una
24	Jammu & Kashmir	Jammu, Samba, Srinagar, Baramullah, Pulwama	Jammu, Samba, Srinagar
25	Jharkhand	Bokaro, Dhanbad, Hazaribagh, Jamshedpur, Ranchi	Dhanbad, Hazaribagh, Jamshedpur, Ranchi
26	Karnataka	Bengaluru, Belagavi (Belgaum), Davangere, Dharwad, Kalaburagi (Gulbarga), Hubballi (Hubli), Mangaluru (Mangalore), Mysuru (Mysore), Shivamogga (Shimoga), Udupi	Bengaluru, Belagavi (Belgaum), Davangere, Dharwad, Hubballi (Hubli), Kalaburagi (Gulbarga), Mangaluru (Mangalore), Mysuru (Mysore), Shivamogga (Shimoga), Udupi
27	Kerala	Alappuzha, Kannur, Ernakulam, Kollam, Kottayam, Kozhikode, Malappuram, Palakkad, Thiruvananthapuram, Thrissur	Alappuzha, Ernakulam , Kollam, Kottayam, Kozhikode, Malappuram, Thiruvananthapuram, Thrissur
28	Ladakh	Leh, Kargil	Leh, Kargil
29	Lakshadweep	Kavaratti	Kavaratti
30	Madhya Pradesh	Bhopal, Gwalior, Indore, Jabalpur, Sagar, Satna, Ujjain	Bhopal, Indore, Gwalior, Jabalpur, Satna, Ujjain
31	Maharashtra	Ahilyanagar (Ahmednagar), Amravati, Bhandara, Chhatrapati Sambhaji Nagar (Aurangabad), Chandrapur, Jalgaon, Jalna Kolhapur, Latur, Mumbai/ Thane/ Navi Mumbai/ MMR, Nagpur, Nanded, Nashik, Pune, Solapur, Akola, Dhule, Wardha, Parbhani	Amravati, Chhatrapati Sambhaji Nagar(Aurangabad) , Jalgaon, Jalna, Kolhapur, Mumbai/ Thane/ Navi Mumbai/ MMR, Nagpur, Nanded, Nashik, Pune
32	Manipur	Imphal, Kakching, Churachandpur	Imphal, Kakching, Churachandpur
33	Meghalaya	Shillong, Tura	Shillong, Tura
34	Mizoram	Aizawl	Aizawl
35	Nagaland	Kohima, Dimapur	Kohima, Dimapur
36	Odisha	Balasore, Berhampur(Ganjam), Bhubaneshwar, Cuttack, Dhenkanal, Rourkela, Sambalpur, Baripada Puri	Bhubaneshwar, Cuttack, Rourkela, Sambalpur
37	Puducherry	Puducherry	Puducherry
38	Punjab	Amritsar, Bhatinda, Fatehgarh Sahib, Jalandhar, Ludhiana, Moga, Mohali, Pathankot, Patiala, Phagwara	Amritsar, Fatehgarh Sahib, Jalandhar, Ludhiana, Mohali, Patiala, Phagwara, Moga
39	Rajasthan	Ajmer, Bikaner, Hanumangarh, Jaipur, Jodhpur, Kota, Sikar, Udaipur	Bikaner, Jaipur, Jodhpur, Sikar, Udaipur
40	Sikkim	Gangtok	Gangtok
41	Tamil Nadu	Chennai, Coimbatore, Dharampuri, Dindigul, Erode, Madurai, Nagercoil/ Kanyakumari, Namakkal, Salem, Thanjavur, Tiruchirappalli, Tirunelveli, Thothukudi, Tirupur, Vellore, Virudhunagar	Chennai, Coimbatore, Madurai, Namakkal, Salem, Tiruchirappalli, Tirunelveli, Vellore, Virudhunagar
42	Telangana	Hyderabad/ Secunderabad, Karimnagar, Khammam, Mahabubnagar, Warangal, Nizamabad	Hyderabad, Karimnagar, Warangal
43	Tripura	Agartala	Agartala
44	Uttar Pradesh	Agra, Aligarh, Bareilly, Faizabad, Ghazipur, Ghaziabad, Gorakhpur, Jhansi, Kanpur, Lucknow, Mathura, Meerut, Moradabad, Muzaffarnagar, Noida/ Greater Noida, Prayagraj(Allahabad), Varanasi	Ghaziabad, Greater Noida, Kanpur, Lucknow, Meerut, Prayagraj(Allahabad), Varanasi
45	Uttarakhand	Dehradun, Haldwani, Roorkee	Dehradun, Haldwani, Roorkee
46	West Bengal	Asansol, Durgapur, Kolkata/ Greater Kolkata, Howrah, Hooghly, Kalyani, Siliguri, Bardhaman, Bankura	Asansol, Durgapur, Kolkata/ Greater Kolkata, Kalyani, Siliguri

ANNEXURE III: Guidelines for scanning and Upload of Documents

Before applying online a candidate will be required to have a scanned (digital) image of

• his/her photograph
• signature
• left thumb impression
• hand written declaration and
• certificate as mentioned in Clause J (viii)- if applicable, as per the specifications given below.

Photograph Image: (4.5cm × 3.5cm) 

• Photograph must be a recent passport style colour picture.
• Make sure that the picture is in colour, taken against a light-coloured, preferably white, background.
• Look straight at the camera with a relaxed face
• If the picture is taken on a sunny day, have the sun behind you, or place yourself in the shade, so that you are not squinting and there are no harsh shadows
• If you have to use flash, ensure there’s no “red-eye”
• If you wear glasses make sure that there are no reflections and your eyes can be clearly seen.
• Caps, hats and dark glasses are not acceptable. Religious headwear is allowed but it must not cover your face.
• Dimensions 200 x 230 pixels (preferred)
• Size of file should be between 20kb–50 kb
• Ensure that the size of the scanned image is not more than 50kb. If the size of the file is more than 50 kb, then adjust the settings of the scanner such as the DPI resolution, no. of colours etc., during the process of scanning.
• Photo uploaded should be of appropriate size and clearly visible.

Photograph Capture

• In addition to the above photograph, candidates will also be required to capture and upload their photograph either by using webcam or mobile phone.
• On selecting “Capture Photo” option, candidates’ webcam will be activated allowing them to take their picture, which will be auto uploaded in the application form.
• On selecting “Click here to Scan” option, candidates can use their mobile phone to scan the QR code, which will redirect to a website, allowing to take photograph on their mobile phone. On selecting the taken picture, photograph will be auto uploaded in the application form.

Dos and Don’ts of Photo Capture

Dos:

• Ensure that the photo is captured against a light coloured, preferably white background and there is adequate light.
• Look straight at the webcam/ camera.
• Photograph should be of passport size. Go to Index 50

Don’ts:

• Small size photograph is clicked/uploaded.
• Wearing coloured glasses or sunglasses/ cap.
• Shadow on face/ not facing the camera/ distorted face/ face covered with mask/ blurred image.
• Photo taken in dark/ improper background.

Signature

• The applicant has to sign on white paper with Black Ink pen.
  • Dimensions 140 x 60 pixels (preferred)
  • Size of file should be between 10kb – 20kb
  • Ensure that the size of the scanned image is not more than 20kb
  • Signature (Not in CAPITAL LETTERS) uploaded should be of appropriate size and clearly visible.

Left Thumb Impression

• The applicant has to put his left thumb impression on a white paper with black or blue ink.
  • File type: jpg / jpeg
  • Dimensions: 240 x 240 pixels in 200 DPI (Preferred for required quality) i.e 3 cm * 3 cm (Width * Height)
  • File Size: 20 KB – 50 KB
  • Note: If a candidate is not having left thumb, he/she may use his/ her right thumb. If both thumbs are missing, the impression of one of the fingers of the left hand starting from the forefinger should be taken.
    If there are no fingers on the left hand, the impression of one of the fingers of the right hand starting from the forefinger should be taken. If no fingers are available, the impression of left toe may be taken.
    In all such cases where left thumb impression is not uploaded, the candidate should specify in the uploaded document the name of finger and the specification of left/right hand or toe.

Hand-written declaration Image:

• The applicant has to write the declaration in English only clearly on a white paper with black ink.
  • File type: jpg / jpeg
  • Dimensions: 800 x 400 pixels in 200 DPI (Preferred for required quality) i.e. 10 cm * 5 cm (Width * Height)
  • File Size: 50 KB – 100 KB
  • Note: The hand written declaration has to be in the candidate’s hand writing and in English only. The text should NOT BE IN CAPITAL LETTERS. If it is written by anybody else and uploaded or in any other language, the application will be considered as invalid. (In the case of candidates who cannot write, may get the text of declaration typed and put their left hand thumb impression (if not able to sign also) below the typed declaration and upload the document as per specifications)
  • The text for the hand written declaration is as follows –
    “I, _______ (Name of the candidate), hereby declare that all the information submitted by me in the application form is correct, true and valid. I will present the supporting documents as and when required.”

Certificate as mentioned in Clause K (ix) for eligible candidates:

• Document must be in PDF format.
• Page size of the document to be A4.
• Size of the file should not be exceeding 500 KB.
• In case of Document being scanned, please ensure it is saved as PDF and size not more than 500 KB as PDF. If the size of the file is more than 500KB, then adjust the setting of the scanner such as the DPI resolution, no. of colors etc., during the process of scanning. Please ensure that Documents uploaded are clear and readable.
  • The signature, left thumb impression and the hand written declaration should be of the applicant and not by any other person.
  • If the Applicant’s signature on the attendance sheet or Call letter, signed at the time of the examination, does not match the signature uploaded, the applicant will be disqualified.
  • Signature / Hand written declaration in CAPITAL LETTERS shall NOT be accepted.
  • Ensure that the photo, signature, left thumb impression, hand written declaration and certificate as mentioned in Clause K (ix) – if applicable, are uploaded at the specified spaces only in the online application form.

Ensure that all these scanned documents adhere to the required specifications.

Scanning the documents:

• Set the scanner resolution to a minimum of 200 dpi (dots per inch).
• Set Colour to True Colour.
• File Size as specified above.
• Crop the image in the scanner to the edge of the photograph/signature/ left thumb impression / hand written declaration, then use the upload editor to crop the image to the final size (as specified above).
• The image file should be JPG or JPEG format. An example file name is: image01.jpg or image01.jpeg. Image dimensions can be checked by listing the folder files or moving the mouse over the file image icon.
• Candidates using MS Windows/MSOffice can easily obtain documents in .jpeg format by using MS Paint or MSOffice Picture Manager. Scanned documents in any format can be saved in .jpg / .jpeg format by using ‘Save As’ option in the File menu. Size can be adjusted by using crop and then resize option.

Procedure for uploading the documents

1) While filling in the Online Application Form the candidate will be provided with separate links for uploading Photograph, signature, left thumb impression and hand written declaration SSC/ SSLC/ 10th standard or equivalent certificate and certificate mentioned in Clause K (ix), if applicable,

2) Click on the respective link “Upload Photograph / signature / Upload left thumb impression / hand written declaration/certificate as mentioned in Clause K (ix) – if applicable”

3) Browse and Select the location where the Scanned Photograph / signature / left thumb impression / hand written declaration/ SSC/ SSLC/ 10th standard or equivalent certificate/ certificate as mentioned in clause K (ix)– if applicable, file has been saved.

4) Select the file by clicking on it

5) Click the ‘Open/Upload’

6) If the file size and format are not as prescribed, an error message will be displayed.

7) Preview of the uploaded image will help to see the quality of the image. In case of unclear / smudged, the same may be re-uploaded to the expected clarity /quality

Your Online Application will not be registered unless you upload your Photograph, signature, left thumb impression, hand written declaration, SSC/ SSLC/ 10th standard or equivalent certificate and certificate as mentioned in Clause K (ix) – if applicable, as specified.